iDeliver is an authorized reseller and support partner. Our customers can renew their software maintenance/support contract using iDeliver enabling us to be the single point of contact for Micro Focus support services. Our clients benefit by leveraging our virtual support resources, contract administration, and our in-depth knowledge of their environment. iDeliver serves as a Tier-1 support channel, handling escalations to Micro Focus as needed.
iDeliver specializes in Applications Lifecycle Management tools
The key benefits of support contract renewal through iDeliver:
- Personalized support personnel who understands your technical landscape.
- Improved response time.
- iDeliver solves most of the customer product related issues in the first call itself.
- Proactive follow up with customer on a regular basis.
- Optional – Monitoring of QA environment- providing insights into internal and outsourced resource use